My day job as a Director at Orange Bus, a digital web agency, involves a lot of communication with clients and a fair amount of setting and managing expectations. If you’re in anyway involved in managing, building or delivering client projects then you could do a lot worse than spend 35 mins watching this video on how to engage your clients and get them saying yes!
6 Dec
Ye knaa what ah mean leik 
Posted by Phil on November 19, 2009 at 12:09 pm
Hi, very interesting, and enlightening.
Loved the bit about designing for small businesses…
“If there’s no one else around, he’ll ask his wife, or his ten year old nephew”
Posted by mikeyparker on November 19, 2009 at 1:18 pm
I thought it was excellent. At the time I think I was also listening to his podcast – boagworld. Haven’t listened to that for a long time.